Returns and exchanges
If you have decided to return or exchange a product, we offer the following conditions:
Product Return: You have the right to return the product within 14 days from the date of receipt.
The product must be in its original packaging (Ruslana Karika clothing box or a similar carrier box) and kept in the same condition (suitable for resale) as when received.
A purchased item can be returned if it has not been worn, used for photoshoots, altered (washed, hemmed, trimmed), and has all tags and labels.
Items made to the customer’s individual measurements are not returnable.
When you send the product back via the carrier, please write an email to ruslanakarika.clothing@gmail.com and include: order number, full name, phone number, product name, reason for return, and carrier declaration number.
Product Exchange: Exchanges can be made for a similar item in a different size if available, or for another item in the assortment.The exchange will be processed within 3 business days from the moment the returned product is received and inspected.
Costs and Compensation: All transportation costs related to the exchange or return of the product are covered by the buyer.When returning a product, indicate the full value to receive compensation from the carrier in case of damage or loss of the package.
Refund Timing: Funds will be returned within 3 business days from the date the seller receives the returned product.
Exceptions: Jewelry, lingerie, and gift certificates are non-returnable.Please contact us for further information or to initiate a return.
Thank you for your understanding!
Product Return: You have the right to return the product within 14 days from the date of receipt.
The product must be in its original packaging (Ruslana Karika clothing box or a similar carrier box) and kept in the same condition (suitable for resale) as when received.
A purchased item can be returned if it has not been worn, used for photoshoots, altered (washed, hemmed, trimmed), and has all tags and labels.
Items made to the customer’s individual measurements are not returnable.
When you send the product back via the carrier, please write an email to ruslanakarika.clothing@gmail.com and include: order number, full name, phone number, product name, reason for return, and carrier declaration number.
Product Exchange: Exchanges can be made for a similar item in a different size if available, or for another item in the assortment.The exchange will be processed within 3 business days from the moment the returned product is received and inspected.
Costs and Compensation: All transportation costs related to the exchange or return of the product are covered by the buyer.When returning a product, indicate the full value to receive compensation from the carrier in case of damage or loss of the package.
Refund Timing: Funds will be returned within 3 business days from the date the seller receives the returned product.
Exceptions: Jewelry, lingerie, and gift certificates are non-returnable.Please contact us for further information or to initiate a return.
Thank you for your understanding!
